Refund & Exchange Policy
1. Only regular-priced items are exchangeable within seven (7) days from the date of delivery with the presence of the original receipt and a complete set of the original packaging (inclusive price tag, care label, and other collateral insertions).
2. All tickets are non-refundable.
3. Strictly no refund and exchange for any type of promotional item(s) or special priced item(s) and during peak season (Eg; Ramadhan).
4. Kindly be informed that these are the details needed for the refund process:
– Full name as per IC
– IC number
– Bank name
– Account number
5. We reserve the right to refuse any refund and exchange based on the condition of the item(s) and the fulfillment procedure in accordance with Section 1). Items that are going to be refunded or exchanged will be checked by our staff to avoid any faulty made by the customer. We may request photographic support regarding the faulty or incorrect item(s) before authorizing a return for full reimbursement. Items(s) that have any sign of user will not be accepted and we will immediately return them to the customer with written consent.
6. In the event whereby you wish to return the item(s) to our headquarters via postage, the cost of delivery shall be borne by the customer. You can return your package using any postal service; however, we ask that you obtain a proof of postage receipt for safekeeping.